Frequently Asked Questions (FAQ)

Didn't find the answer to your question? Email us or call 604 736 7202 or 1 888 396 9888.

Technical Requirements

We want you to have a great experience with our interactive online courses! Please confirm the following technical requirements and test your internet download speed before you register for an online course.

Can I take courses on a PC or MAC computer?

Yes. We recommend these PC and MAC operating systems:

  • Windows XP or higher
  • Android 4.2 or higher  
  • Apple IOS 7.0.3 
  • Mac OSX 10.8 or higher

Which browsers work best with the CE Portal and courses? 

We recommend these browsers and versions:

  • Chrome 24+
  • Explorer 8+
  • Safari 7+ 
  • Flash Player 10+

Can I use an iPad or Android tablet?

Yes. However, because the on demand courses use Flash, you will need to download the Photon Flash Player app: Photon app for iPad ($)or Photon app for Android devices (free).

The online course is slow to load and the video/audio is choppy or freezes up. What download speed is recommended?

Video streaming issues are usually due to a slow internet connection. With low connection speeds, buffering can take up to 45 seconds when downloading course modules.

A minimum download speed of 2 mbps is recommended. Test your download speed to ensure online courses stream properly on your computer.

For technical assistance, call 604 736 7202 or 1 888 396 9888.